Terms of Service
Last updated: August 28, 2026
These terms cover using file2fix. They're written to be plain-English and specific to how this site actually works — not boilerplate. As with the privacy policy, have this reviewed by a lawyer before relying on it for a live business; this isn't legal advice.
The service
file2fix provides a set of online file-repair, diagnostic, and developer utility tools. Free tools are free to use. Premium tools cost points, deducted from your account balance only after a tool successfully runs.
Points
- Points are purchased in packages via Stripe and credited to your account instantly after a successful payment.
- Points do not expire.
- Points have no cash value outside this service and cannot be transferred to another account or exchanged for cash, except at our discretion (e.g. a refund for a tool that genuinely failed to run).
- We reserve the right to change what a tool costs, or to add new tools, at any time — your existing balance is unaffected by price changes.
Refunds
If a paid tool fails to run due to an error on our end, contact support@file2fix.com and we'll credit the points back. Point purchases themselves are generally non-refundable once points have been spent, in line with standard practice for consumable digital credits — but reach out if something's gone wrong; we'd rather sort it out than not.
Acceptable use
Don't use these tools to process files you don't have the right to process, to attack or attempt unauthorized access to systems you don't own, or to abuse the service (e.g. automated scripting against it outside of any API we explicitly offer). We may suspend accounts that clearly violate this.
No warranty on results
These are automated repair and diagnostic tools. They do a genuinely good job on the cases they're built for, but no automated tool can guarantee a fix for every possible corruption or every edge case. Always keep your own backup of anything important before running a repair tool on it.
Limitation of liability
The service is provided "as is." To the extent permitted by law, we aren't liable for indirect, incidental, or consequential damages arising from use of the service, including data loss — which is why we recommend keeping your own backups.
Changes
We may update these terms as the service evolves; the date at the top of this page reflects the last change.