Privacy Policy

Last updated: August 28, 2026

This policy explains what file2fix collects, why, and how you can control it. It's written to be read, not skimmed past — but it isn't a substitute for legal advice, and the site operator should have it reviewed before relying on it for a live business.

What we collect

• Account info — email address and a hashed password (or, if you sign in with Google, your Google account email). We never see or store your real password.
• Points balance and history — how many points you've bought or spent, and on which tools, so your dashboard and receipts are accurate.
• Payment info — handled entirely by Stripe. We never see or store your card number; we only receive confirmation that a payment succeeded and how many points it bought.
• Files you upload to a tool — processed to produce your result, then deleted. See "How long we keep your files" below for specifics.
• Basic usage logs — which tool you ran and when, used for your dashboard's activity history and for us to see which tools are actually useful.

How long we keep your files

Most tools process your upload entirely in memory or in a temporary directory for the duration of the request and never write a persistent copy anywhere. A few tools that explicitly generate a shareable link (e.g. the "Shareable Fix Links" tool) keep the uploaded file for 24 hours so the link works, then it's no longer retrievable. We don't scan, read, or use the contents of your files for anything other than producing the result you asked for.

What we don't do

• We don't sell your data.
• We don't read the contents of your uploaded files for any purpose other than running the tool you chose.
• We don't share your email with anyone except the payment processor (Stripe) needed to process a purchase.

Cookies & local storage

We use a session cookie to keep you logged in — that's it for cookies. Some tools use your browser's local storage to remember things like your favorited tools or dark-mode preference; that data stays on your device and isn't sent to us.

Your rights

You can ask us to delete your account and associated data at any time by emailing support@file2fix.com. Purchase records may be retained as required for tax/accounting purposes even after account deletion.

Changes to this policy

If this policy changes in a material way, we'll update the date at the top of this page.

Contact

Questions about this policy: support@file2fix.com