Frequently Asked Questions
🔒 How safe are my files?
Your privacy is our top priority. Most of our tools process data locally in your browser. For tools that require server-side processing, files are stored in a temporary, secret directory and are automatically deleted after 1 hour or immediately after the tool finishes running.
⚡ How do points work?
We don't believe in monthly subscriptions for tools you only need once. Buy a package of points with Stripe, and each premium tool shows its point cost up front — points are only deducted after a tool actually runs. Points never expire, and many of our basic tools are completely free to use forever.
🧠 Which file formats do you support?
We support almost all text-based developer files (PHP, JS, HTML, CSS, JSON, XML, YAML, SQL) and compressed ZIP archives. Our ZIP repair tools are specifically designed to handle corrupted or multi-part archives.
🚀 Can I use these tools via API?
Yes! We are currently rolling out an API system for Pro users. This allows you to integrate our ZIP repair, malware scanning, and SEO audit tools directly into your CI/CD pipelines.
🛠️ What happens if a tool fails to fix my file?
While our AI-powered engines have a high success rate, some files may be too corrupted to recover. If a paid tool fails to provide a result, please contact our support for a manual review or a credit refund.
📧 How can I contact support?
You can reach us at support@file2fix.com for any technical issues, bulk licensing queries, or feature requests.