Privacy & Cookies Policy
Effective June 8, 2018
We at File2Fix.com (“File2Fix”) care deeply about how your personal data is used and shared, and we take your privacy seriously.
This Privacy & Cookies Policy (“Policy”) describes what data we collect, use and share. It also describes why we collect it in the first place.
For (EU) data protection laws including, but not limited to the GDPR, we are a “Data Controller” for the data you provide to us.
There may be other Data Controllers such as our advertisers, please consult their privacy policies to learn more about their privacy practices.
By using our website(s) and/or mobile application(s) (“Services”) you consent to our Privacy & Cookies Policy and our Terms & Conditions.
Who we are
File2Fix.com is operated by File2Fix. (Lahore, Pakistan).
Our website address is https://www.File2Fix.com. For contact information, see below.
What personal data we collect and why we collect it
The File2Fix service is not intended for children under the age of 16, and we do not knowingly collect information from children under the age of 16.
Children aged 16 or younger should not submit any personal information without the permission of their parents or guardians.
As stated in our Terms & Conditions, we exclusively collect personal data from people who are at least 16 years old (or older), or people under the age of 16 in the exclusive case their parents or a legal representative has read and agreed to this Privacy & Cookies Policy and has provided permission for them to provide their personal data to us to use our services.
Submission of personally identifiable information is not required in order to browse our website and we strongly urge you NOT to disclose any of your full (real) name, birth-date, personal address(es), email address(es), social media accounts or phone numbers when interacting with our visitors in the comments sections.
File2Fix collects (a) Names, (b) the e-mail addresses of those who communicate with us through contact us form or via e-mail, (c) aggregate information concerning what pages users access or visit, (d) information volunteered by the user (such as survey information and/or site registrations) and (e) information related to your use of the site, including IP address, geographic location, and date and time of your request.
We strictly operate on a least-information, need-to-know basis to guarantee the privacy of your personal data while using our services provided.
How Do We Use the Information?
File2Fix uses collected information for the following purposes:
To fulfill a contract or take steps linked to a contract such as processing your registration on our website or sending you information about changes to our terms or policies;
Where you give us consent: such as (a) where you ask us to send marketing information to you via a medium where we need your consent; (b) where you give us consent to place cookies and to use similar technologies; and (c) on other occasions where we ask you for consent, for a purpose which we explain at that time.
If you do not wish to receive information about our programs, products, features or services, you may send an email to us at email@example.com.
Where we are legally required to do so. We may also provide access to your personally identifiable information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability and protect our rights, or to protect the rights, property or safety of visitors of the website or the public. In those instances, the information is provided only for that purpose.
When visitors leave comments on the site we collect the data shown in the comments form such as (a) Names, (b) the e-mail addresses, (c), the website address and information related to your use of the site, including IP address, geographic location, and date and time of your request to help spam detection.
File2Fix uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run File2Fix. File2Fix owns the code, databases, and all rights to the File2Fix application.
We take precautions to ensure the security of your personal information. However, we cannot guarantee that hackers or unauthorized personnel may gain access to your personal information despite our efforts. You should note that in using the File2Fix service, your information will travel over the Internet and through third party infrastructures which are not under our control.
Consent to Worldwide Transfer and Processing of Personal Information
EU and EEA Users’ Rights
If you are habitually located in the European Union or European Economic Area, you have the right to access, rectify, download or erase your information, as well as the right to restrict an object to the certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances. We describe these rights below:
You have the right to access your personal data and, if necessary, have it amended or deleted or restricted. In certain instances, you may have the right to the portability of your data. You can also ask us to not send marketing communications and not to use your personal data when we carry out profiling for direct marketing purposes. You can opt out of receiving email newsletters and other marketing communications by following the opt-out instructions provided to you in those emails. Transactional account messages will be unaffected if you opt-out from marketing communications.
Your California Privacy Rights
California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us, once per the calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. To obtain this information, please email us at firstname.lastname@example.org with the subject line “Request for California Privacy Information”; we will send you a reply e-mail containing the requested information. Not all information sharing is covered by California “Shine the Light” requirements and only information on covered sharing will be included in our response.
California Do Not Track (DNT): Because there is currently no industry or legal standard for recognizing or honoring DNT, we do not currently respond to DNT signals.
Should you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority, although we hope that we can assist with any queries or concerns you may have about our use of your personal data.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Our contact forms are strictly used to submit support email messages to our back-end systems or to temporarily hold the details we need in case of promotions we run.
Cookies and Web Beacons
Our Ad Partners may also from time to time use web beacons (also known as Internet tags, pixel tags, and clear GIFs). These web beacons are provided by our Ad Partners and allow Ad Partners to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the Ad Partners. Web beacons enable our Ad Partners to recognize a unique cookie on your web browser, which in turn enables us to learn which advertisements bring users to our Website.
With both cookies and web beacon technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.
You may also wish to refer to this website for additional information about disabling cookies from your browser: http://www.allaboutcookies.org/manage-cookies/.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
How Do We Share Your Information?
We do not share or sell your personal data to other organizations for commercial purposes, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law.
If any data processor would ever need to process our personal data, we will post those changes on this page.
Upon registering for our website, you can explicitly opt-in to Receive (Promotional) Emails from the File2Fix Team. You can always opt-out of these Promotional emails at any time.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
For data removal contact: email@example.com
For data takeout (exports), contact: firstname.lastname@example.org
For all other contact details, you can use one of our preferred contact methods.
Where we send your data
Our contact information
If there are any questions or complaints regarding this Privacy & Cookies Policy you may contact us directly at email@example.com or through one of our preferred contact methods.
File2Fix may periodically update this policy. We may notify you about significant changes in the way we treat personal information by placing a prominent notice on our website so please check back occasionally to ensure that you agree with the changes. If you do not, do not use the website or its services.